Shipping policy
Australian Orders
All orders within Australia are shipped via Australia Post.
*Please note the shipping times below are an estimated guide only.
| Express Shipping | 1-4 business days | $12.99 AUD |
| Standard Shipping - Orders under $150 | 3-5 business days | $5.99 AUD |
| Standard Shipping - Orders over $150 | 3-5 business days |
Free |
New Zealand
| Express Shipping - Orders over $200 | 2-4 business days | Free |
| Orders under $200 | 2-4 business days | $20 |
Rest of the world
| Standard International Shipping | 6-25 days | $25 |
Please note:
- Most orders are prepared and shipped within 1-2 business days (excluding weekends and holidays).
- During sales or peak times, allow a few extra days for processing your order. We appreciate your patience!
- To ensure a smooth delivery, please provide a secure shipping address where someone will be available to receive the parcel. Unfortunately, we cannot be held responsible for lost or stolen packages once delivered to the nominated address.
- We strive to deliver your order safely and securely. However, please note that Anaia cannot be held responsible for any damage that occurs to parcels after successful delivery to the nominated address.
-
International customers: please note that you might be responsible for customs fees.
If a shipment is refused due to customs fees, the original shipping cost will not be refunded, and you will be responsible for any return shipping costs.
Australia Post Tracking
As soon as your awesome order is packed and zips out of our warehouse, you'll receive an email with a tracking number. Use this magic number to track your package's journey on the Australia Post website and see when delivery is expected!
To track your order, please visit: www.auspost.com.au/track/